Categories

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This page contains answers to commonly questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions. Just click on the question to see the answer.

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Instruction Manuals

Q: I have misplaced my instruction manual. Is it available for download?
A: Yes, go to www.fourstari.com, choose Instruction Manuals from the Supports Resources Menu, then pick the category for the instruction manual you’re looking for.

Q: I misplaced the instructions, where do I get the model number?
A: In order to be assisted by our representatives you will need to provide the manufacture model number. If you don’t have that number, follow this step to get the number needed for assistance.

1. If you still have the packaging, the model number is also sometimes referred to as the Style Number.
2. Contact the store you purchased the item from and provide the SKU Number that you see on the receipt. Then, they can provide you with the Model Number we need to assist you.

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VIA LED® Color Changing Light Bulb

• FSG Item #: 11031450 / 11031450DT
• Description: Color Changing Light Bulb
• UPC: 049696708562 / 049696707794

Color Changing Light Bulb – Frequently Asked Questions

Q: How many colors are included in the bulb?
A: There are 16 available color options and a 17th color-changing mode which cycles through each color automatically. Please see the instruction manual which is included with the light bulb for the full list of colors.

Q: How do I switch colors?
A: Turn the light switch on, off, and back on again to switch between colors.

Q: What is the built-in memory function and how does it work?
A: The built-in memory function allows the user to easily go back to the most recent color that was illuminated when last turned on. When the light bulb is turned off for more than 5 seconds, the same color light will illuminate the next time that the light bulb is turned back on.

Color-Changing Light Bulb – SPECS

• 16 color options and 1 color-changing mode
• Size: A19
• Connector Type: E26
• Light Color: RGB
• Approximate Lifespan: 25,000 hours
• Wattage: 5W
• Voltage: AC 120V

Click here to download the Manual

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A19 String Light Bulb WW & MC

SKU #: 382972
Description: A19 String Light Bulb WW & MC
UPC: 195464439333

A19 String Light Bulb WW & MC – SPECS

• Bulb Size: A19
• Connector Type: E26
• Light Color: RGB
• Wattage: 0.6W
• Brightness: 18 Lumens

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Digital Photo Frames

Q: What types of file formats does the digital photo frame support?
A: Most Digital Photo Frames support JPEG, MP3, WMA and MPEG-4 file formats. Not all the MPEG-4 files can be supported due to the various file formats that exist. Please Note: Please refer to the Specifications page of the user’s manual of your Digital Photo Frame to confirm what file formats are compatible with your unit.

Q: Why are some of my photos not able to be displayed on the viewer?
A: Most digital cameras save photos in a Standard JPEG format which allows the digital photo frame to display these standard JPEGs. However, some images (for example web page images, scanned images, Progressive JPEG image, Pixel Dimensions over 7Kx7K, or RAW format photos taken by special cameras) may not be supported.
Please Note: You can convert some of the pictures to Standard JPEG format using software such as “Paint” which is included in your computer’s Windows Operating Systems.

Q: What is the Maximum size of the media cards that the Digital Photo Frame can read?
A: The maximum size of the media cards is 2 GB that the Digital Photo Frame can read.

Q: There is no picture on the screen?
A1: Make sure the flash card is installed properly in the flash card reader. You may have to flip it over.
A2: Check that the power adapter is connected properly to the power outlet and DC input on the digital picture frame.
A3: Turn off the Digital Photo Frame and reinsert the memory card properly.

Q: Can I adjust the colors of the picture?
A: No, all color settings are preset at the factory. But you can adjust the appearance of the pictures by going into the Setup Menu where you can adjust the Brightness, Contrast and Color saturation of the screen which will effect the appearance of the picture.

Q: Why do some picture files load faster than others?
A: Higher Resolution pictures take more time to load than pictures taken in lower resolutions.
Please Note: To speed up the loading process, take pictures using a lower resolution setting on your camera.

Q: There is no sound being produced while I am playing my music or video files?
A1: The volume setting may be set at zero. Adjust the volume control.
A2: The file format may not be recognized by the unit. Please check to see that the file type is supported.

Q: Do I have to always rotate the pictures?
A: The photo frame does have the option to rotate an image, but it does not make that change permanently. The photo frame does not alter your files. It reads the picture as is. You will need to load the pictures that need to be rotated into your computer and re-save them to permanently have the pictures properly rotated.

Q: I purchased your Digital Picture Frame and it does not work. About ten of pictures will play in a slideshow then a bright green screen will pop-up and the only way to clear it is to unplug it then it will do the same thing. What am I doing wrong?
A: If it is a solid Green color, that indicates a corrupt photo file or one that is not a “Standard” .jpeg formatted photo file. There are over 30 sub-species of .jpeg files that only label the file name as .jpeg, unfortunately.
Also, photos that have a date/time stamp in them can produce that sort of error as well.
Try using your PC to open each photo file using Windows Paint, which is built into all versions of Windows. Then save each file as a .jpeg file. Windows Paint can only save as a Standard .jpeg file format.

Digital Photo Ornament

You Must be an Administrator?

I uploaded the photos I want to display on the Digital Photo Ornament, but it won’t allow me to save them. I get a “you must be an administrator…” comment whenever I try to save.
The thing is, I am the network administrator on my family’s laptop.

Not according to Windows 7. Click here for possible answer.

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Easy Screen Drug Test

The Easy Screen test is intended as a non-commercial, informational tool only.

Q: How do I perform the test?
A: Please refer to instruction for more detailed information. General description: Immerse the strip into the urine. Take the strip out after 3 seconds and lay the strip flat. Read results in 5 minutes.

Q: How do I read the test results?
A: (2 part)

1. See Interpretation of results section of the instruction sheet.
2. It is important to Note: There is no meaning attributed to line color, intensity or width. A faint line in the test (T) region still indicates a negative result.

Q: What is this test intended use?
A: The Easy Screen test is intended as a non-commercial, informational tool only. It is an immunochromatographic assay for the qualitative determination of certain levels of THC (delta-9-tetrahydrocannabinol) are in the human urine sample. It is intended for over-the-counter (OTC) use as the first step in a two-step process to provide consumers with information concerning the presence or absence (in detectible levels) of the above stated drugs or there metabolites in a urine sample. The test provides only preliminary test results.

Q: How do I obtain the second step conformed analytical results by GC/MS method?
A: You may use companies such as:

• National Toxicology Laboratories in Bakersfield, CA (mail in) http://nationaltox.com*
• Lab Corp. (Nationwide – office visit, not mail in) www.labcorp.com*
• Also check with your local listings for other referrals.

*Disclaimer: The listed diagnostic labs are for referral purposes only. EASY SCREEN is in not affiliated with, funded by or have any relationship with the diagnostic labs to which we may refer you to. EASY SCREEN is offered by an independent organization and works independently of any end-user’s relationship with any of these labs. Any additional cost or results are independent and not the responsibility of EASY SCREEN and are not affiliated with the EASY SCREEN cost and results.

Q: I don’t do drugs but I took the test and it came up positive?
A: (3 part)

1. Important! – Please insure to read the test properly, even a faint line in the test (T) region still indicates a negative results.
2. Another reason may be False Positives. What is a false positive? It is a test result that is returned when a sample tests positive for another compound. Substances or Conditions which can cause false positives (not meant to be a complete list):
   • Naproxen (Aleve)
   • Ibuprofen (Advil, Nuprin, Motrin, Excedrin IB etc)
   • Dronabinol (Marinol)
   • Ketoprofen (Orudis KT)
   • Kidney infection (Kidney disease, diabetes) Liver Disease
   • Promethazine (Phenergan, Promethegan)
   • Riboflavin (B2, Hempseed Oil)

   All brand names, trademarks and registered trademarks are the property of their respective owners.

   A simple web search will bring up many sites with explanations.

3. Substances which may cause False Positive Test Results:

Q: If Easy Screen shows a passing result, will the result be the same (passing) on another drug test I have to take?
A: No, other tests and companies may test to different standards, higher standards, and or use different methods.
Easy Screen tests to federal guidelines, it tests for the presence of THC (delta-9-tetrahydrocannabinol) in urine in concentrations as low as 50ng/ml (nanograms per mililiter) and may not detect concentrations lower than this level (while other testing methods may detected lower levels than 50ng/ml).

Q: I want to use this to test my employees?
A: (2 part)

1. The Easy Screen test is intended as a non-commercial, informational tool only and only provides preliminary results.
2. Please check with your local state and local laws regarding the testing of employees.

Q: What are Cannabinoids?
A: Cannabinoids is a hallucinogenic agent that is derived from the flowering portion of the hemp plant. It can be detected for 1 to 5 days after use, using the specific method used in the Easy Screen test.

Q: The instructions mention Urine, Hair, and Blood does it test all these?
A: No this test has been developed for testing urine samples only. The performance of this test using other specimens has not been substantiated.

Q: On the package it mentions Urine, Hair and Blood with a value mentioned. What does this mean?
A: These are an approximate time periods for detection for each of the types of test available on the market. Note: This Easy Screen has been developed for testing urine samples only.

Q: Will this test let me know the concentration of the drugs or the level of intoxication?
A: No, This test is a qualitatvie screening assay. It is not designed to determine the quantitiative concentration of the drugs or the level of intoxication.

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Furniture

Q: I am looking for Replacement parts for my Office Chair, Can you help me?
A: It’s been 5-6 years since we supplied these chairs, we do not carry any parts for office chairs under Situations Brands (sold at Stales or Quill).
The 15 year warranty was through the retailer directly please contact them directly.
A good place to purchase parts could be:
http://www.sourcedist.com/arms.htm
http://www.swivel-chair-parts.com
http://www.staples.com/office-chairs-furniture-Furniture/cat_CG32
Please Note: We are not affiliated with these companies and have nothing to do with pricing, warranty or quality.

Q: I have a Office chair with a 15 Year Situations warranty, how do I get service?
A. We do not and can not supply and service or parts. These chairs were warranted for 15 years by the retailer and not us, we have not supplied these chairs for many years. The retailer went direct to the factory and the factory mistakenly used our contact information. You should first contact the local store, if they can not help try this website it will guide you.
http://www.situationsco.com/warranty.htm
Please Note: We are not affiliated with these companies and have nothing to do with pricing, warranty or quality.

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LED/TMR Candy Cane 30IN

SKU #: 375650
VSN #: 11033780
Description: LED/TMR Candy Cane 30IN
UPC: 195464362150

LED/TMR Candy Cane 30IN – SPECS

• Candy Cane Plastic Lawn Stake with 8 Red LEDS
• Timer Function: 6 Hours On/18 Hours Off
• Requires 2PCS AAA Battery to Operate (Not Included)

Click here to download FCC Statement

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Light Mix® Sound Responsive String Lights

• FSG Item #: P1000014A
• Description: DP 50 WRM WHT SR String Light
• UPC: 195464507414

Light Mix® Sound Responsive String Lights – SPECS

• 50 Warm White LEDs – Press & Hold to Turn On/Off
• Length: 16ft 4in (4.98m)
• For Indoor Use Only
• Battery-Operated: Requires 3 x AA Batteries (not included)
• 4 Light Modes:
  1. Light Show (sound responsive)
  2. Steady On
  3. Slow Pulse
  4. Blinking
• Auto On/Off Timer: There is a built-in timer of 6 hours. The unit will automatically turn off after shining for approximately 6 hours and on again after 18 hours.

Click here to download the Manual

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Laminators

Q: Where do purchase laminator refill sheets for my laminator.
A: Most office supply stores such as Staples, Office Max, and even Wal-Mart carry laminator refills.
Please use refills that no thicker than 3mm (millimeters) for your laminator.

Q: Can I get service or parts for laminators?
A: Sorry all laminators have been discontinued by the retailers and we can no longer supply parts or service.

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OTC Creams & Ointments

Anti-Itch Cream – 11012552H

Q: What is this product used for?
A: For temporary relief from pain and itching associated with insect bites, sunburn, and minor skin irritations. Dries the oozing and weeping of Poison Ivy, Oak and Sumac.

Q: How do I use product?
A: For adults and children over 2 years of age: apply to affected area not more than 3 to 4 times per day. Children under 2 years of age: ask a doctor before use.

Q: How should I store this product?
A: Store at room temperature 59 – 86 degrees F. Protect from freezing.

WARNINGS
For external use only

Allergy Alert:

• Do not use if allergic to any of the active or inactive ingredients (see package)

• • With any other product containing diphenhydramine, including those taken orally

• • Over large areas of the body

• Avoid contact with eyes

• • Before use on Chicken Pox or Measles

• Serious burns

• • Symptoms last more than 7 days

• • Condition gets worse

• • Symptoms clear up and then occur again within a few days

• Rash or other allergic reactions develops

Keep out of reach of children.
If swallowed, get medical help or contact a Poison Control Center right away.

Hemorrhoidal Ointment – 11012552P

A: Quick Soothing Temporary, Relief from the Internal and External Itching, Burning and Discomfort of Hemorrhoids. Shrinks and Protects Irritated and Swollen Hemorrhoidal Tissue

• • For itching of skin irritation, inflammation and rashes

• For adults and children 12 years of age For topical use:
  • • Clean affected area, and pat or dab dry before applying ointment.
  • Apply to affected area up to 4 times daily, especially after each bowel movement.
• For Intrarectal use:
  • Attach included applicator to tube
  • Lubricate applicator tip and gently insert into rectum
  • Thoroughly clean applicator after each use , replace cover
• Children under 12 years of age: ask a doctor before use.

Q: How should I store this product?
A: Store at room temperature 68 – 77 degrees F. Protect from freezing.

WARNINGS
For external rectal use only as directed by doctor

Allergy alert:

• • Do not use if allergic to any of the active or inactive ingredients (see package)

• Ask a doctor before use if you have: Heart disease, high blood pressure, diabetes, thyroid disease, or trouble urinating due to an enlarged prostate gland. Ask a doctor or pharmacist before use if you are presently taking a prescription drug for high blood pressure or depression.

When using this product

• • Avoid contact with eyes

• • Do not use more than directed unless directed by a doctor

• Do not put this product in the rectum by using fingers or any other mechanical device or applicator.

When using this product stop use and ask a doctor if

• • Bleeding occurs

• • Symptoms last more than 7 days

• • Condition worsens or does not improve within 7 days.

• • Introduction of the applicator into the rectum causes additional pain

• If pregnant or breast feeding, ask a health professional before use.

Keep out of reach of children. If swallowed, get medical help or contact a Poison Control Center right away.

For external use only. Not to be taken orally.

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Pregnancy Tests

Q: What is the cutoff level of HCG that this test kit will detect?
A: This test will detect when HCG levels are higher than 25 mI U/mL

Q: What is One Step hCG Urine Pregnancy Test
A: One Step hCG Urine Test is a rapid pregnancy test, which you can easily carry out yourself. It detects the presence of human chorionic gonadotropin (“hCG”), which appears in urine very early during pregnancy.

For in vitro self-testing use only. For external use only.

Q: How does it work?
A: Human chorionic gonadotropin (hCG) is a hormone, produced by the developing placenta shortly after the conception and secreted into the urine. This pregnancy test contains antibodies which specifically react with this hormone.

When specimen is dropped into cassette, capillary action carries the specimen to migrate along the membrane. When hCG in the specimen reaches the Test Zone region of the membrane, it will form a colored line.

To serve as a procedure control, a colored line will appear at the Control Zone region if the test has been performed properly.

Q: What comes with the package?
A: Content of the test kit

1. One (1) Pouch Containing One (1) Test Device
2. One (1) Dropper
3. One (1) Desiccant – The desiccant is for storage purposes only and is not used in the test procedure

Q: What else do you need?
A: (2 part)

1. A clean, dry, plastic or glass container to collect the urine.
2. A Timer (watch or clock)

Specimen Collection & Preparation

Q: When to collect urine for the test?
A: A urine specimen at any time is appropriate for Pregnancy Testing, but the first morning urine specimen is optimal because of its highest concentration of HCG for the testing process.

Q: How to do the test?
A: (4 part)

1. Collect Urine in a clean, dry glass or plastic cup as close to testing time as possible.
2. Remove a Testing Device from the foil pouch and place it on a level surface.
3. Holding the sample dropper vertically, add exactly four drops of the urine specimen to the sample well marked by the arrow on the test device.
4. Concentration of hCG may vary with each individual, therefore positive results may show as soon as 3 minutes. DO NOT READ RESULTS AFTER 5 MINUTES.

Q: How to read the results?
A: (Multiple Answers)

• Negative (Not Pregnant): Only one color band appears, in the Control Line. No apparent band on the Test Line. This indicates that no pregnancy has been detected.
• Positive (Pregnant): If distinct color bands appear in the Control and Test Lines, It indicates that you may be pregnant. The color intensity of the test bands may vary since different stages of pregnancy have different concentrations of HCG hormone. Consult your physician immediately.
• Invalid: No visible band or there is a visible band only in the Test Region and not in the Control Region. Repeat with a new test kit.
• NOTE: if the color in the Test Line is weak, it is recommended that the test be repeated in 48 hours.

Q: What to do when you know the result
A: If the result is positive (two lines) Consult your physician. He or She should confirm your pregnancy after evaluating all clinical and laboratory findings. In certain conditions, the test may give a false positive result. See also “Limitations”.

A: If the result is negative (one line)

If you have reasons to believe that you are pregnant (e.g. no menstrual bleeding), you can repeat the test a few days later. If the test is still negative, consult your physician. See also “Limitations”.

A: Limitations

1. As it is with any diagnostic procedure, a confirmed pregnancy diagnosis should only be made by a physician after evaluating all clinical and laboratory findings.
2. If a urine sample is too diluted, it may not contain a representative level of hCG. If pregnancy is still suspected, another urine specimen should be collected 48 hours later and tested.
3. Low concentration of hCG in a very early pregnancy can give a negative result. In this case, another specimen should be obtained at least 48 hours later and tested.
4. Elevated levels of hCG can be caused by a few conditions other than pregnancy. Therefore, the presence of hCG in urine specimen should not be used to diagnose pregnancy unless these conditions have been ruled out. Consult your physician for more information.
5. A normal pregnancy cannot be distinguished from an ectopic pregnancy based on hCG levels alone. Also, spontaneous miscarriage may cause confusion in interpreting test results.
6. Sterility treatments, based on hCG, may cause false results. Consult your physician.

Expected Results

Negative results are expected in healthy non-pregnant women. Although the hCG levels in normal early pregnant women are variable, Urine HCG Test is capable of detecting pregnancy as early as 1 day after the first missed menses.

Q: There is much difference between the control lines of two tests. Is this a concern?
A: No. Variations in the color of the control band will not affect the test result.

Q: Can test results be interpreted after more than five minutes?
A: No. Test results must be read in 5 minutes. Though a positive result should not change for several days, a negative result may change to a false positive within minutes after the end of the testing period, which would not be an accurate reading. It is always best to read the results at the 5 minute testing period and then discard the test to avoid confusion.

Q: A pink background color and vertical streaking appeared in the result area during the testing period. Is this a concern?

A: No. Each urine sample will vary in its chemical makeup, as will the humidity of the air in testing chamber (room). Such variations in physical conditions can cause the vertical streaking and/or the pink-rose background color, but will not affect the test results. As long as the control band appears within five minutes, the test is working properly.

Cautions

1. This kit is for external use only. Do not swallow.
2. Discard after first use. The test strip cannot be used more than once.
3. Do not use test kit beyond expiration date.
4. Do not use the kit if the pouch is punctured or not well sealed.
5. Keep out of the reach of children.

Storage & Stability

1. Store at 40ºF to 85ºF in the sealed pouch up to the expiration date.
2. Keep away from direct sunlight, moisture and heat.
3. Do NOT Freeze Test Device.
4. Open the pouch only shortly before the test.

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Screen Houses & Gazebos

Connecting Tubes #1 & #3. Model #s 12503978 10 X 10 Screen House (2010) & Model # 12504281B – 9.2 ft. x 9.2 ft. GAZEBO (2011)

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VIA SMART HOME PRODUCTS® VOICE CONTROL DOME LAMP

Fourstar Item #: 21005169B
Description: Voice Control Dome Lamp
UPC: 049696186728

Voice Control Dome Lamp – Frequently Asked Questions

Q: How many commands does the Dome Lamp respond to?
A: The Dome Lamp features 1 built-in trigger and 5 built-in commands. Once plugged in to a power source, simply say “Dome Lamp” (trigger) and the lamp will blink once indicating that it is now listening for one of the 5 built-in commands.

Q: What is the trigger and what are the 5 built-in commands?
A: The trigger is “Dome Lamp” and the 5 built-in commands are: “Turn on the light”, “Change the color”, “Brighten the light”, “Dim the light”, and “Turn off the light”. Example: “Dome Lamp!” (wait for the light to blink once), “Change the color!”

Q: How many LED colors can I cycle through?
A: You can cycle through 3 colors – bright white, warm white, and a blend of warm and bright white lights. Simply say “Dome lamp” followed by “Change the color” until the desired light color is illuminated.

Q: How many brightness levels are built in?
A: The Dome Lamp features 4 brightness levels. Adjust brightness by saying “Dome lamp” followed by “Brighten the light” or “Dim the light”. If the lamp blinks after saying “brighten the light” or “dim the light”, this means you have reached the maximum or minimum brightness setting.

Voice Control Dome Lamp – Specifications

• USB-A Powered
• Trigger: Dome lamp
• 5 Commands:
  • Turn on the light
  • Change the color
  • Brighten the light
  • Dim the light
  • Turn off the light
• 3 Light Colors: Cycle between bright white, warm white, and a blend of bright and warm white lights
• Adjustable Brightness
• Built-In Microphone
• No WiFi Required
• No App Required

Click here to download the Manual

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Other Product FAQ

Q: How do I contact support?
A: Technical support is offered Monday – Friday*
9 am to 4 pm EST

*Closed major holidays and the day after Thanksgiving

Web based: http://fourstari.com/Contact.html
Phone: (508) 435-4830 or (800)-639-3803
E-Mail: support@fourstari.com
E-Mail Spanish: ayuda@fourstari.com

Q: I bought something online how do I get support?
A: Please contact technical support mentioned in the manual, http://fourstari.com/Contact.html or take advantage of the request forms at Web based: http://fourstari.com choose Service Request Forms button in menu.
Note: We only support the original purchaser so a copy of receipt will be requested or contact the store you purchased item from. There are some online companies whose policies are we handle the support for them here a list LCD-Warehouse, Walmart.com, Tigerdirect.com, CompUSA.com, CircuitCity.com, Infotel.com, Amazon.com

Q: Do I need to register my product?
A: No. In order to get warranty services, you’ll have to contact our Customer Service Department and provide all of the information and one of our Customer Service associate will create a Return Authorization (RA) number and provide it to you with the address where you’ll have to send it with proof of purchase.
NOTE: Proof of purchase is a requirement. Please make sure to keep a copy of the receipt (proof of purchase) at least for the life time of the warranty of your product.

Q: Where can I download the most updated driver of my monitor?
A: This is a true plug and play monitor therefore there’s no driver available for it. Windows will automatically install its built-in display driver, if your system is requesting a driver then it would most likely be for either your video card or another device.

Q: I lost my manual can I download it somewhere?
A: Go to www.fourstari.com choose the Manuals and Drivers from The Supports Resources Menu.

Lawn & Garden Manuals

Q: I ordered a part for my product. Where can I find the status?
A: You can e-mail us or call us. Please make sure you provide the Order number and/or name and Zip code in order to locate your order and give you the right information.

Q: I misplace the instructions, where do I get the model number?
A: In order to be assisted by our representatives you will need to provide the manufacture model number. If you don’t have that number, follow this step to get the number needed for assistance.

1. If you still have the packaging, the model number is also called Style number
2. Contact the store you purchased the item from and provide the SKU number that you see in the receipt. Then, they can provide you with the model number we need to assist you.

Q: I have an Oak Fireplace I got from Big Lots item # 11219194S, I need service or replacement parts.
A: Although this item is out of warranty period you can visit the following sites for parts we no longer are obligated to offer support on these items. http://www.febolimited.com or http://www.febolimited.com/Big-Lots-2009-Model_c4.htm This is the manufacture that ships most of the parts all across the country from CA. Fourstar Group is not affiliated with them in any manner.