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This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions. Just click on the question to see the answer

 

FAQ for 123537 Home EASY SCREEN drug test

Other product FAQ

The EASY SCREEN test is intended as a non-commercial, informational tool only.

Q: How do I perform the test?

Q: How do I read the test results?

Q: What is this test intended use?

Q: How do I obtain the second step conformed analytical results by GC/MS method?

Q: I don't do drugs but I took the test and it came up positive?

Q: If Easy Screen shows a passing result, will the result be the same (passing) on another drug test I have to take?

Q. I want to use this to test my employees.

Q: What are Cannabinoids?

Q: The instructions mention Urine, Hair, and Blood does it test all these?

Q: On the package it mentions Urine, Hair and Blood with a value mentioned. What does this mean?

Q: Will this test let me know the concentration of the drugs or the level of intoxication?

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Frequently Asked Questions

Q: Lady Bug and Bee Handheld Massager Recall

A: “Thank you for inquiring about the Ladybug and Bee Handheld Massagers Recalled by Fourstar Group Due to Burn Hazard from Leaking Batteries. These were Sold Exclusively at BJ’s Wholesale Clubs. Please immediately stop using the recalled massagers and return to any BJ’s Wholesale Club for a full refund.  Please do not touch the batteries or open the battery compartment. We are sorry for any inconvenience this may cause, however, please realize that Fourstar takes safety issues seriously."

 To locate a BJ's store near you click this link and entering a zip code  http://www.bjs.com/webapp/wcs/stores/servlet/LocatorIndexView?storeId=10201&catalogId=10201&langId=-1

Or go to  www.bjs.com to find a location near them.

If either link does not work copy and paste to browser address bar.

Q. Can I return to you or by mail?  

A. No, the retailer is requesting these be returned to the store.

Q. Why is the product being recalled?

A. The massager’s Kendal Brand batteries can leak, posing a burn hazard or skin irritation to consumers.

Q. How much will the refund be?

A. The retail price was about $8.

Q. I no longer have the hang tag or the batteries, can I still return it?

A. Yes, you may still return it without these.  Please return to your local BJs Wholesale Club for a full refund.

Q. What store can I return these to?

A. The product was sold exclusively at BJs Wholesale Clubs.

Q. My batteries are not leaking, should I still return it?  

A. Yes, the retailer is requesting the product be returned.

Q. I am no longer using the Kendal batteries and have replaced with another brand already, should I still return it?  

A. Yes, the retailer is requesting the product to be returned.

Q. Is the product safe to use with other batteries? 

A. Even though the issue is the Kendal brand batteries potential to leak, the retailer requests the product to be returned.

Q. Should I open the battery compartment to see if the batteries are leaking?

A. No, the product should be returned to the retailer for a credit of the purchase price.

Q. I like the product very much and am not experiencing a problem and have already replaced the batteries, do I still really need to return it?

A. The retailer is requesting the product to be returned.

Q. What should I do if I touched the leaking batteries?

A. As with any batteries, care should be exercised when handling, wash hands thoroughly with soap and plenty of water. Seek medical attention if you experienced a minor chemical burn.

Q. Are you the manufacturer?

A. No, we are the importer, the manufacturer is listed in the recall.

If you need further information please contact us at 866-290-6191      

 

Q: I have an Oak Fireplace I got from Big Lots item # 11219194S, I need service or replacement parts.

A: Although this item is out of warranty period you can visit the following sites for parts we no longer are obligated to offer support on these items.

http://www.febolimited.com/

http://www.febolimited.com/Big-Lots-2009-Model_c4.htm

This is the manufacture that ships most of the parts all across the country from CA. Fourstar Group is not affiliated with them in any manner.

 

FAQ for 123537 Home EASY SCREEN drug test

The EASY SCREEN test is intended as a non-commercial, informational tool only.

Q: How do I perform the test?
A: Please refer to instruction for more detailed information. General description: Immerse the strip into the urine. Take the strip out after 3 seconds and lay the strip flat. Read results in 5 minutes.

Q: How do I read the test results?
A: (2 part)

  1. See Interpretation of results section of the instruction sheet.
  2. It is important to Note:  There is no meaning attributed to line color, intensity or width. A faint line in the test (T) region still indicates a negative result.

Q: What is this test intended use?
A: The EASY SCREEN test is intended as a non-commercial, informational tool only. It is an immunochromatographic assay for the qualitative determination of certain levels of THC (delta-9-tetrahydrocannabinol) are in the human urine sample. It is intended for over-the-counter (OTC) use as the first step in a two-step process to provide consumers with information concerning the presence or absence (in detectible levels) of the above stated drugs or there metabolites in a urine sample. The test provides only preliminary test results.

Q: How do I obtain the second step conformed analytical results by GC/MS method?
A: You may use companies such as:

  • National Toxicology Laboratories in Bakersfield, CA (mail in) http://nationaltox.com/*
  • Lab Corp. (Nationwide - office visit, not mail in) www.labcorp.com*
  • Also check with your local listings for other referrals.

*Disclaimer: The listed diagnostic labs are for referral purposes only. EASY SCREEN is in not affiliated with, funded by or have any relationship with the diagnostic labs to which we may refer you to. EASY SCREEN is offered by an independent organization and works independently of any end-user's relationship with any of these labs. Any additional cost or results are independent and not the responsibility of EASY SCREEN and are not affiliated with the EASY SCREEN cost and results.

Q: I don't do drugs but I took the test and it came up positive?

A: (2 part)

  1. Important! >>Please insure to read the test properly, even a faint line in the test (T) region still indicates a negative results.
  2. Another reason may be False Positives

    What is a false positive? It is a test result that is returned when a sample tests positive for another compound.

    Substances which may cause False Positive Test Results:

    Substances or Conditions which can cause false positives (not meant to be a complete list):

    • Naproxen (Aleve)
    • Ibuprofen; (Advil, Nuprin, Motrin, Excedrin IB etc)
    • Dronabinol (Marinol)
    • Ketoprofen (Orudis KT)
    • Kidney infection (Kidney disease, diabetes) Liver Disease
    • Promethazine (Phenergan, Promethegan)
    • Riboflavin (B2, Hempseed Oil)
    All brand names, trademarks and registered trademarks are the property of their respective owners.

    A simple web search will bring up many sites with explanations.

Q: If Easy Screen shows a passing result, will the result be the same (passing) on another drug test I have to take?
A: No, other tests and companies may test to different standards, higher standards, and or use different methods.
EASY SCREEN tests to federal guidelines, it tests for the presence of THC (delta-9-tetrahydrocannabinol) in urine in concentrations as low as 50ng/ml (nanograms per mililiter) and may not detect concentrations lower than this level (while other testing methods may detected lower levels than 50ng/ml).

Q. I want to use this to test my employees.

  1. The EASY SCREEN test is intended as a non-commercial, informational tool only and only provides preliminary results.
  2. Please check with your local state and local laws regarding the testing of employees.

Q: What are Cannabinoids?
A: Cannabinoids is a hallucinogenic agent that is derived from the flowering portion of the hemp plant. It can be detected for 1 to 5 days after use, using the specific method used in the Easy Screen test.

Q: The instructions mention Urine, Hair, and Blood does it test all these?
A: No this test has been developed for testing urine samples only. The performance of this test using other specimens has not been substantiated.

Q: On the package it mentions Urine, Hair and Blood with a value mentioned. What does this mean?
A: These are an approximate time periods for detection for each of the types of test available on the market. Note: This EASY SCREEN has been developed for testing urine samples only.

Q: Will this test let me know the concentration of the drugs or the level of intoxication?
A: No, This test is a qualitatvie screening assay. It is not designed to determine the quantitiative concentration of the drugs or the level of intoxication.

 

 

OTHER PRODUCTS FAQ.

Q: Where can I get the Lamp for my Natural Luminance Multi-Use Lamp, Model #12211410, purchased at Joan's Fabrics?

http://www.lcdpluswarehouse.com/parts/parts/


Q: I can't insert the computer keyboard tray.
I’m so confuse about where the CR/CL and DR/DL must be place. Could show me a step by step using the letters shown on this email to the keyboard.
A: CL and DL are the Left side and get mounted together and DR and CR are the Right side and mounted together.
You should notice 2 dimples in the metal drawer slides near the plastic wheels.
Those dimples should be located “above” the plastic wheels later when they on the desk in order to be installed properly.
The drawer slides are like a kitchen drawer. The keyboard tray will have 2 metal drawer slides mounted to it.
The wheels on the keyboard tray’s drawer slides go over the wheels on the drawer slides for the desk when installing the keyboard panel into the desk at the end of the assembly process.

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Q: I am not able to insert the keyboard drawer into the Computer Desk from Walmart 1211722W how do I correct this?
A: One of the common issues that customers have is that they install the drawer slides onto the crossbars for the desk incorrectly and they are not able to insert the keyboard drawer into the desk afterwards. The following diagram shows the correct way for the drawer slides to be positioned. The “wheel” that is on each of the drawer slides must be positioned on the bottom, with the 2 small holes being seen here, above the wheels.
Page 6 of instructions
Drawer Assembling
Q: Can I get service or parts for shredders and laminators?
A: Sorry all Shredders and Laminators have been discontinued by the retailers and we can no longer supply parts or service.
Q: How do I contact support?
A: Technical support is offered Monday - Friday* *9 a.m. to 4 p.m. (EST).
*Closed major holidays and the day after Thanksgiving
Web based: http://fourstari.com/Contact.html
Phone : (508) 435-4830 or (800)-639-3803
E-Mail : support@fourstari.com
E-Mail Spanish : ayuda@fourstari.com
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Q: I bought something online how do I get support?
A: Please contact technical support mentioned in the manual, http://fourstari.com/Contact.html or take advantage of the request forms at Web based: http://fourstari.com choose Service Request Forms button in menu.
Note: We only support the original purchaser so a copy of receipt will be requested or contact the store you purchased item from. There are some online companies whose policies are we handle the support for them here a list LCD-Warehouse, Walmart.com, Tigerdirect.com, CompUSA.com, CircuitCity.com, Infotel.com, Amazon.com
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Q: Do I need to register my product?
A: No. In order to get warranty services, you'll have to contact our Customer Service Department and provide all of the information and one of our Customer Service associate will create a Return Authorization (RA) number and provide it to you with the address where you'll have to send it with proof of purchase.
NOTE: Proof of purchase is a requirement. Please make sure to keep a copy of the receipt (proof of purchase) at least for the life time of the warranty of your product.

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Q. Where can I download the most updated driver of my monitor?
A: This is a true plug and play monitor therefore there's no driver available for it. Windows will automatically install its built-in display driver, if your system is requesting a driver then it would most likely be for either your video card or another device.
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Q: I lost my manual can I download it somewhere?
A: Go to www.fourstari.com choose the Manuals and Drivers from The Supports Resources Menu.

http://www.fourstari.com/Manual Download.htmll

 

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Q. I ordered a part for my product. Where can I find the status?
A. You can e-mail us or call us. Please make sure you provide the Order number and/or name and Zip code in order to locate your order and give you the right information.
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Q. I misplace the instructions, where do I get the model number?
A. In order to be assisted by our representatives you will need to provide the manufacture model number. If you don’t have that number, follow this step to get the number needed for assistance.
1) If you still have the packaging, the model number is also called Style number
2) Contact the store you purchased the item from and provide the SKU number that you see in the receipt. Then, they can provide you with the model number we need to assist you.
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Laminators
Q. Where do purchase laminator refill sheets for my laminator.
A. Most office supply stores such as Staples, Office Max, and even Wal-Mart carry laminator refills.
Please use refills that no thicker than 3mm (millimeters) for your laminator.
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MP3 Players
Q. Will I be able to load songs from iTunes onto my Vuescape Mp3 Player?
A. Only music files of .mp3 format will be playable. iTunes uses a proprietary MP4 format and is not compatible.
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Shredders
Q. Can I order shredder parts from you and fix it myself?
A. We do not sell parts for any of the shredder models due to liability issues.

Q.How do I unjam a paper shredder

A. First although we no longer sell, service or have any shredders under warranty her is a possible solution to a common issue.

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DIGITAL PHOTO FRAMES
Q: What types of file formats does the digital photo frame support?
A: Most Digital Photo Frame supports JPEG, MP3, WMA and MPEG-4 file formats. Not all the MPEG-4 files can be supported due to the various file formats that exist.
NOTE: Please refer to the Specifications page of the user’s manual of your Digital Photo Frame to confirm what file formats are compatible with your unit.
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Q: Why are some of my photos not able to be displayed on the viewer?
A: Most digital cameras save photos in a Standard JPEG format which allows the digital photo frame to display these standard JPEGs. However, some images (for example web page images, scanned images, Progressive JPEG image, Pixel Dimensions over 7Kx7K, or RAW format photos taken by special cameras) may not be supported.
NOTE: You can convert some of the pictures to Standard JPEG format using software such as “Paint” which is included in your computer’s Windows Operating Systems.
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Q: What is the Maximum size of the media cards that the Digital Photo Frame can read?
A: The maximum size of the media cards is 2 GB that the Digital Photo Frame can read.
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Q: There is no picture on the screen?
A1: Make sure the flash card is installed properly in the flash card reader. You may have to flip it over.
A2: Check that the power adapter is connected properly to the power outlet and DC input on the digital picture frame.
A3: Turn off the Digital Photo Frame and reinsert the memory card properly.
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Q: Can I adjust the colors of the picture?
A: No, all color settings are preset at the factory. But you can adjust the appearance of the pictures by going into the Setup Menu where you can adjust the Brightness, Contrast and Color saturation of the screen which will effect the appearance of the picture.
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Q: Why do some picture files load faster than others?
A: Higher Resolution pictures take more time to load than pictures taken in lower resolutions.
NOTE: To speed up the loading process, take pictures using a lower resolution setting on your camera.
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Q: There is no sound being produced while I am playing my music or video files?
A1: The volume setting may be set at zero. Adjust the volume control.
A2: The file format may not be recognized by the unit. Please check to see that the file type is supported.
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Q: Do I have to always rotate the pictures?
A: The photo frame does have the option to rotate an image, but it does not make that change permanently. The photo frame does not alter your files. It reads the picture as is. You will need to load the pictures that need to be rotated into your computer and re-save them to permanently have the pictures properly rotated.
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LP Phono CS recorder
Q. How to record from a Phono Record or Cassette onto a CD?
Please read the following steps:
1. Insert a blank CD into the CD tray.
2. On the Display you should see the "NO TOC CD-R (or CD-RW)" indicator go on.
3. Place a Record on the turntable and place the needle on the Record, or insert the Cassette into the tape deck.
NOTE: Please make sure the record speed selector is set to the proper RPM.
4. Press the PHONO or TAPE button depending upon the music source.
5. Press the RECORD button on the unit (you'll now see REC on the Display).
NOTE: If you wish to adjust the track increment manual, you may now press the TRACK INCREMENT button, otherwise you’ll see the AUTO TRACK indicator on the display. This will change the tracks automatically for you.
6. Press the PLAY/PAUSE button (the remote control is recommended), you should now see the Play symbol (triangle shape) underneath REC on the Display.
NOTE: If you wish to pause the recording to record the other side of the Phono record or Cassette, press the PLAY/PAUSE button during the recording, and you will see the “II” symbol underneath the “REC” indicator on the display.
(Repeat Step 6 to continue the recording).
7. Press the STOP button when you are done recording.
8. Press the FINALIZE button to Finalize the CD.
NOTE: The Busy message should appear on the screen after you press FINALIZE, if you do not see the “FIn-d” message on the screen, please open and close the CD tray.
9. Once the message is no longer on the screen then press the Play/Pause button.
10. Once the "NO TOC CD-R (or CD-RW)" indicator turns off, the CD is now finalized.

At this point you may now play the CD on any CD player.

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About CD-R and CD-RW discs
CD-R discs can be recorded once only. Once they have been used for recording, they cannot be erased or re-recorded. However, if space is available on the disc (and the disc has not been Finalized), additional material can be recorded.
By contrast, a CD-RW disc can be used in much the same way as a CD-R disc, but the last track or tracks recorded can be erased, and the space on the disc can be re-used for other recordings.
However, you should note that an audio CD created using a CD-RW disc may not play back satisfactorily on other audio CD-players such as the CD player on your automobile.
CD-R, by contrast, can be played on the majority of audio CD players.
Discs
Please use CD, CD-R and CD-RW discs bearing the “DIGITAL AUDIO” mark.
Disk Types
In this manual, although we refer to “CD-R” and “CD-RW” disc, we always mean “CD-R Digital Audio” and “CD-RW Digital Audio”, even when this is not explicitly stated.

  • “CD-R” and “CD-RW” discs designed for computer systems and properly recorded by a computer are playable, but this unit cannot record, finalize or erase them.
  • Depending on the quality of the disc and the condition of the recording, some CD-R/CD-RW disc may not be playable.
  • Always place the disc on the disc tray with the label side facing up (compact discs can be played or recorded only on one side)
  • To move a disc from its storage case, press down on the center of the case and lift the disc out, holding it carefully by the edges.

Remove Disk
l If the disc(s) become dirty, wipe the surface from the center hole outward towards the outer edge with a soft, dry cloth.
Clean Disks
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Q. Hello, I purchased your Digital Picture Frame and it does not work. About ten of pictures will play in a slideshow then a bright green screen will pop-up and the only way to clear it is to unplug it then it will do the same thing. What am I doing wrong?
A. If it is a solid Green color, that indicates a corrupt photo file or one that is not a “Standard” .jpeg formatted photo file. There are over 30 sub-species of .jpeg files that only label the file name as .jpeg, unfortunately.
Also, photos that have a date/time stamp in them can produce that sort of error as well.
Try using your PC to open each photo file using Windows Paint, which is built into all versions of Windows. Then save each file as a .jpeg file. Windows Paint can only save as a Standard .jpeg file format.

Q. I am looking for Replacement parts for my Office Chair, Can you help me?
A. It’s been 5-6 years since we supplied these chairs, we do not carry any parts for office chairs under Situations Brands (sold at Stales or Quill).
The 15 year warranty was through the retailer directly please contact them directly.
A good place to purchase parts could be:
http://www.sourcedist.com/arms.htm
http://www.swivel-chair-parts.com/
http://www.staples.com/office-chairs-furniture-Furniture/cat_CG32
then scroll down to Accessories
Please note: we are not affiliated with these companies and have nothing to do with pricing, warranty or quality.

Q. I have a Office chair with a 15 Year Situations warranty, how do I get service.
A. We do not and can not supply and service or parts. These chairs were warranted for 15 years by the retailer and not us, we have not supplied these chairs for many years. The retailer went direct to the factory and the factory mistakenly used our contact information. You should first contact the local store, if they can not help try this website it will guide you.
http://www.situationsco.com/warranty.htm
Please note: we are not affiliated with these companies and have nothing to do with pricing, warranty or quality.

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